CM Helpline 1076 is becoming an effective medium for quick resolution of problems of the common people: Chief Minister Shri Vishnu Dev Sai

Over 2.31 lakh complaints have been registered on the CM Helpline so far, and over 2.05 lakh have been resolved.

Nearly 89% of complaints resolved, Chief Minister calls initial results encouraging

Chief Minister Shri Sai directly interacted with the complainants and took feedback, citizens expressed satisfaction over the resolution of their problems.

Some received pending housing installments, others resumed their pensions that had been stalled for nine months, and more than 80 families received relief from the replacement of transformers.

The Chief Minister praised the officials for resolving the complaints with sensitivity and promptness.

Instructions given to improve citizen services by analyzing the data of complaints

Trust between the government and the public is getting strengthened through the CM Helpline: Chief Minister Shri Sai

Instructions for wide publicity of CM Helpline 1076 in Gram Panchayats, Fair Price Shops and Common Service Centres

Timely, sensitive, and effective resolution of common citizens’ problems is the first criterion of good governance. Launched with this objective, CM Helpline 1076 has, in a short time, emerged as an important medium of trust for the people of the state. People no longer need to repeatedly visit government offices to resolve problems related to ration, pension, electricity, housing, drinking water, and other civic services. Citizens are registering their complaints on 1076 from the comfort of their homes, and their resolution is being regularly monitored.
Chief Minister Shri Sai stated this today during a high-level review of the functioning of CM Helpline 1076, which operates in the CBD Building in Nava Raipur. 

Chief Minister Shri Vishnudev Sai received detailed information about complaints received on the helpline, their resolution, feedback from complainants, and department-wise and district-wise performance. He reviewed the status of complaint resolution in the districts with all district collectors via video conferencing.

During this time, the Chief Minister personally spoke with complainants from various districts to determine whether their problems were resolved after filing their complaints on the CM Helpline. Citizens shared their experiences in direct communication with the Chief Minister and expressed satisfaction with the resolution of their complaints.

2.31 lakh complaints registered, 88.85 percent of which have been resolved

The review meeting was informed that a total of 231,850 complaints were registered on CM Helpline 1076 from June 9 to October 15, 2026. Of these, 250,996 complaints have been resolved. Action is being taken on the remaining 25,854 complaints. Thus, 88.85 percent of the total complaints received so far have been resolved. The helpline receives an average of 1,500 to 2,000 complaints daily.

Describing the initial results of the helpline as encouraging, Chief Minister Shri Sai said that the resolution of such a large number of complaints is the result of the collective efforts of officers and employees. Good progress has also been made on the instructions given in the previous review. Continuously improving this system should ensure that the resolution of complaints is not limited to statistics, but rather that citizens receive real relief and are satisfied with the solution.

The Chief Minister said that quality complaint resolution is of paramount importance. Before closing a complaint, it should be ensured that the citizen’s problem has actually been resolved. Feedback from citizens should be the basis for the system’s true success.

A single complaint brought relief to over 80 families, replacing a faulty transformer.

During the review, Chief Minister Shri Sai directly spoke with the complainant, Shri Daman Sahu, from the Mainpur area of ​​Gariaband district. Shri Sahu informed the Chief Minister that a transformer failure in his village had disrupted power supply, affecting approximately 80 to 85 families. When the problem was not resolved locally, he filed a complaint on the Chief Minister’s helpline number 1076.

Within about a week of the complaint being filed, power supply was restored by installing a new transformer. Mr. Sahu informed the Chief Minister that the electricity supply in the village was now normal, and the villagers had received great relief. He expressed his gratitude to the Chief Minister and the government for the prompt resolution.

Chief Minister Shri Sai, while commending the promptness of the concerned officials, said that problems related to basic amenities like electricity and water directly affect the daily lives of ordinary citizens. Such complaints should be resolved on priority. He said that a sensitive resolution of a single complaint can bring relief to the lives of many families.

PM Awas Yojana pending installment received within 10 days of complaint on CM Helpline

Mr. Virendra Yadav, a resident of Bagicha development block in Jashpur district, told the Chief Minister during a conversation that the second installment for his house under the Pradhan Mantri Awas Yojana was being delayed. The lack of funds was also affecting the construction work.

He registered his problem on the Chief Minister’s helpline, 1076. Within ten days of his complaint, he received a second installment of ₹55,000 in his bank account. Mr. Yadav shared his happiness with the Chief Minister, explaining that he was now able to proceed with the construction of his house.

Chief Minister Shri Sai said that the Pradhan Mantri Awas Yojana is an important scheme that helps poor families realize their dream of a permanent home. Eligible beneficiaries should receive their installments on time so that construction work is not hampered. He urged officials to exercise special sensitivity in such cases.

Pension was stopped for nine months, benefit was received after complaint on 1076

Mr. Toran Sahu, a resident of Karahi village in Mungeli district, told the Chief Minister that his mother had not received her pension for almost nine months. The family was facing difficulties due to the lack of pension. He filed a complaint on the Chief Minister’s helpline number 1076.

After receiving the complaint, the concerned department investigated the matter and took necessary action. Following this, his mother’s pension was reinstated and the pending amount was also paid. Mr. Sahu expressed satisfaction with the resolution of the problem and thanked the Chief Minister.

Chief Minister Shri Sai said that social security pensions are an important financial support for the elderly, widows, disabled people, and needy families. It is the administration’s responsibility to ensure that eligible beneficiaries do not face any hassles in obtaining them.

Even a small problem can become a big problem for the common citizen: Chief Minister

Chief Minister Shri Sai told the officials that while a matter may seem trivial to the government and administration, the same problem is crucial for the concerned citizen. Delays in even small matters like ration card corrections, pension payments, electricity supply, drinking water, housing installments, or revenue-related work can cause long-term distress to a family.

He said that the objective of the CM Helpline is to ensure that citizens’ voices reach the government directly, and that the concerned departments take their problems seriously and resolve them within the stipulated timeframe. The Chief Minister said that during his meetings with people in various areas of the state, he is receiving positive feedback on the CM Helpline. Many citizens report that their long-pending problems have been resolved after complaining on 1076.

The Chief Minister said that the CM Helpline is not only a system for registering complaints, but also a medium to ensure accountability of the government and improve citizen services.

Officers who do good work should be praised, and accountability should be ensured for negligence.

Chief Minister Shri Sai said that a large number of officers and employees in the government and administration are working with complete dedication and hard work. Due to their efforts, schemes are reaching the ground and people’s problems are being resolved. Such officers and employees should be encouraged.

He said that in some cases, negligence or a lack of seriousness toward citizens’ problems affects the image of the entire administration. Therefore, every officer and employee must understand that solving public problems is the government’s top priority. Those who do good work should be encouraged, and accountability should be ensured in the event of unnecessary delays or negligence in resolving complaints.

Complaint data should become the basis for improving civil services.

During the review, Chief Minister Shri Sai took information about the status of receiving calls on the helpline, registration of complaints, their resolution at various levels, arrangement for taking feedback from the complainants and analysis of complaints department wise.

He instructed officials not to view complaints received on the helpline solely as individual cases. Regularly analyze complaint data to identify which department, scheme, service, or sector receives recurring complaints. If a large number of complaints of the same nature are received, identify the root cause and make necessary improvements to the system.

The Chief Minister said that in this way the CM Helpline will not only solve the personal problems of the citizens but will also work as an important feedback system for improving the policies and services of the government.

1076 facility reaches citizens of remote areas including Bastar

Chief Minister Shri Sai specifically inquired about the nature of complaints received from the districts of Bastar division and the status of their resolution. He said that the CM Helpline could be particularly useful for citizens of remote and forested areas of the state, as it eliminates the need for them to visit district or capital-level offices with their problems.

He directed officials to ensure that information about the CM Helpline 1076 reaches every village and every person. Wide publicity should be provided through various means, including wall paintings, in gram panchayats, fair price shops, and common service centers. Citizens should also be informed at the local level about how they can register their complaints on the helpline.

The system will be strengthened by removing technical and procedural deficiencies.

The Chief Minister said that the CM Helpline is still in its infancy. Therefore, learning from initial experiences, technical and procedural shortcomings should be continuously addressed. The entire process, from call response, complaint registration, sending the complaint to the concerned department, resolving it within the stipulated timeframe, and receiving feedback from the complainant, should be simplified and effective.

He said that helplines should provide a seamless experience for citizens, from filing a complaint to resolving it. The purpose of technology is not to complicate processes, but to bring governance closer to citizens.

Public trust is our biggest achievement: Chief Minister Shri Sai

Chief Minister Shri Vishnu Dev Sai said that solving people’s problems is the government’s responsibility, and CM Helpline 1076 is becoming an important means of effectively fulfilling this responsibility. Our effort is to ensure that every citizen of the state has the confidence that their voice will reach the government, they will be heard, and their legitimate problems will be resolved in a timely manner.

He said that the stronger the trust between the government and the public, the more effective the system of good governance will be. The CM Helpline is strengthening this bond of trust. Public trust is our greatest achievement, and maintaining it is our collective responsibility.

During the review, Chief Secretary Shri Vikas Sheel, Principal Secretary to the Chief Minister Shri Subodh Kumar Singh, Secretary to the Chief Minister Shri Rahul Bhagat, Secretaries of various departments, Special Secretary to the Chief Minister Shri Rajat Bansal and Collectors of all the districts attended the meeting through video conferencing.