Chief Minister Vishnu Deo Sai reviews the Chief Minister’s Helpline and Grievance Redressal System

Chief Minister Vishnu Deo SaiChief Minister personally speaks to caller Shri Poonaram Thakre on the CM HelplineA new dimension for a transparent, accountable, and citizen-centric governance system

Chief Minister personally speaks to caller Shri Poonaram Thakre on the CM Helpline

Chief Minister Shri Vishnu Deo Sai reviewed the functioning, technical arrangements, and grievance redressal mechanism of the Chief Minister’s Helpline and Grievance Redressal System (1076). During the visit, he obtained detailed information from officials and issued necessary instructions regarding the provision of better and timely services to citizens.

Chief Minister personally speaks to caller Shri Poonaram Thakre on the CM Helpline

Agriculture Minister Shri Ramvichar Netam, Food Minister Shri Dayal Das Baghel, Revenue Minister Shri Tankram Verma, Skill Development and Technical Education Minister Shri Guru Khushwant Saheb, Principal Secretary to the Chief Minister Shri Subodh Singh, Secretary to the Chief Minister Shri P. Dayanand, Secretary of the Good Governance and Convergence Department Shri Rahul Bhagat, Special Secretary Shri Rajat Bansal, and other officials were present on the occasion. All the ministers reviewed the helpline’s operational setup, the grievance redressal system, and the services being provided to citizens.

Chief Minister personally speaks to caller Shri Poonaram Thakre on the CM Helpline

Upon arriving at the helpline center, the Chief Minister inspected the processes for grievance registration, monitoring, and resolution. While discussing with officials, he placed special emphasis on ensuring the speedy resolution of grievances, transparency, and accountability. The Chief Minister stated that the government’s priority is to ensure a timely and effective solution to every citizen’s problem.

Chief Minister speaks to caller Shri Poonaram Thakre on the CM Helpline

Chief Minister Shri Vishnu Deo Sai reviewed the functioning of the CM Helpline today on the occasion of the center’s inauguration. During the visit, the Chief Minister personally spoke to a caller, Shri Poonaram Thakre, and inquired about his name, place of residence, and the nature of his problem. Mr. Thakre informed the Chief Minister that he is a resident of Raipur and had applied for an income certificate; he had called the helpline to lodge a complaint regarding this matter. During the call, the Chief Minister assured Mr. Thakre that his issue would be resolved soon.

During the inspection, Chief Minister Mr. Sai and other ministers also interacted with beneficiaries connected via the helpline. They listened to the citizens’ issues and suggestions and assured them of the prompt resolution of their respective matters. The beneficiaries also appreciated this system for enabling them to convey their concerns directly to the government.

The Chief Minister’s Helpline and Grievance Management System is an integrated platform connecting all state government departments. It encompasses over 1,200 grievance categories and maps approximately 8,000 officials across four administrative levels. The resolution of grievances is continuously monitored through a multi-level escalation system extending from the block level to the state level.

The Chief Minister also interacted with the young personnel operating the helpline and inquired about their work. It was noted that the operation of this system has provided employment opportunities to local youth, thereby boosting job creation alongside improving service quality.

During the inspection, officials briefed the Chief Minister on the system’s features, including the MIS dashboard, grievance analysis tools, and mechanisms for evaluating the performance of various departments. Describing data-driven decision-making as a cornerstone of good governance, the Chief Minister directed that systemic improvements be ensured based on the analysis of grievances.

The Chief Minister stated that this system is not limited merely to grievance redressal but serves as an effective medium to strengthen the dialogue between the government and the public. It will facilitate the resolution of citizens’ issues on a priority basis while further reinforcing administrative accountability and transparency.